Join Callnovo as English/French Bilingual Customer Service Specialists.
We're currently seeking two dedicated professionals fluent in English and French (B2 level) to provide top-notch customer service and technical support for a leading software company.
This remote, work-from-home role is a golden opportunity for those with a knack for customer retention and problem-solving.
Work Schedule:
Flexible 9-hour shifts covering European evenings or weekends, 5 days per week. Your adaptability will be key.
Key Responsibilities:
- Deliver superior customer service through phone, text, and email.
- Excel in customer retention with effective communication and problem-solving skills.
- Provide expert technical support for software product issues.
- Consistently meet required KPIs, demonstrating a strong work ethic.
Requirements:
- B2 level fluency in English and French.
- Minimum 2 years of experience in online customer service and technical support.
- Long-term commitment to the role with a focus on stability and meeting KPIs.
- A well-equipped home office featuring a Windows system computer with mainstream configuration and high-speed internet.
- Flexibility to work during European evening or weekend hours.